Policy

 Effective Date: January 1, 2025

PNW DooDoo Crew is an independently owned and operated business (“us,” “we,” or “our”) that provides pet waste removal services to residential, business, and commercial properties. By accepting the services provided by PNW DooDoo Crew, you agree to the following terms of service (“Terms”) that govern the sales and services offered by us (“Services”).

By hiring us for pet waste removal, you agree to these Terms and are bound by them.

Please read them carefully.

Service Limitations

The customer understands that our ability to provide pet waste removal services may depend on various factors, including but not limited to:

• Weather conditions
• Grass height and lawn condition
• Access to your yard, which is your responsibility to ensure is clear and safe for our staff to perform services
• Other unforeseen outside influences that may affect the service provided.

PNW DooDoo Crew offers pet waste removal services, including but not limited to scooping dog waste, sanitizing, and deodorizing yards. The scope of services will be agreed upon between the customer and PNW DooDoo Crew prior to any work being performed.

All services provided cover 1/2 acre or 21780 sq feet, areas outside of that perimeter are subject to extra costs.

For accurate pricing, please contact us directly.

Scheduling Policy

Service Days and Times:

• Appointments are scheduled based on your selected frequency (e.g., weekly, bi-weekly, or monthly).
• Service times may vary slightly due to route optimization, weather, or unforeseen delays, but we’ll strive to maintain consistency.

Access Requirements:

• Customers must ensure clear access to the service area (e.g., unlocked gates or entry codes).
• If the yard is inaccessible due to locked gates, aggressive pets, or other obstructions, the appointment will be considered missed, and fees may apply.

Pet Safety:

• Please secure any pets that may impede service or present safety risks.

Rescheduling Services:

• To request a reschedule, please notify us at least 24 hours in advance.

Cancellation & Waiting Fee Policy

Advance Notice:

• Cancellations must be made at least 24 hours before the scheduled service to avoid charges.

Late Cancellations:

• Cancellations made within 24 hours of the service time will be charged a 50% cancellation fee unless otherwise agreed upon.

Missed Appointments:

• If we arrive at the property and cannot complete the service due to restricted access, full charges for the visit will apply.

Waiting Fee:

• If we need to wait for access to the property or service area (e.g., locked gates or removing pets), a waiting fee of $10 per 10 minutes will be added to your bill. After 20 minutes, the appointment will be considered missed, and full charges will apply.

Service Suspension:

• If a customer repeatedly cancels, misses appointments, or delays service, we reserve the right to suspend or terminate services.

All quotes provided by PNW Doodoo Crew are pre-tax. Applicable taxes will be added at the time of invoicing or checkout. Please contact us with any questions about pricing or tax rates. 

Billing is sent out one month in advance and is processed on a monthly basis. You will receive your invoice for the upcoming month before the start of each billing cycle to ensure timely payment and uninterrupted service. Please note that the total will vary between 4- and 5-week months.

Additional fees

Come Back Request:
A fee of $5 per visit will apply if we need to return to your property due to circumstances such as locked gates, pets not being secured, or other access issues.

Decks/Patios/Sidewalk Cleaning:
Cleaning and sanitizing dog waste from decks, patios, or sidewalks will incur a $5 fee per visit in addition to the regular service cost.

Waiting Fee:
If we are delayed due to access issues (e.g., locked gates or pets not secured), a fee of $10 per 10 minutes will apply. After 20 minutes of waiting, the appointment will be considered missed, and full charges will apply.

Late Payment Fee:
A $5 fee will be added for payments not received by the due date listed on your invoice.

Late Cancellation Fee:
Cancellations made within 24 hours of the appointment will be charged 50% of the scheduled appointment cost.

We will be closed on Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day. If your regular pick-up day falls on one of these holidays, we will schedule your service for the day before or after the holiday to ensure your appointment is not missed for the week.

At PNW DooDoo Crew, we aim to provide thorough yard cleanups, but we understand that certain conditions can make it harder to spot every piece of waste. Tall grass, heavy debris, or muddy areas may cause us to miss some waste during a visit. If your grass is long or your yard has a lot of leaves, we may not be able to catch everything, but we’ll ensure to get it during the next visit if conditions improve. We also want to note that loose stool can be harder to pick up completely, but we will try our best. If you notice any missed waste after we’ve been, please reach out to us, and we’ll address it promptly.

PNW DooDoo Crew values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide through our website, digital communication, or personal contact.

We may collect personal information that you voluntarily provide, including your name, email address, phone number, and physical address. Additionally, we may collect details specific to the services you request, such as the size and type of your property, the number of pets you have, and general information about your pets’ behavior. This information helps us deliver services tailored to your specific needs.

Your personal information is used exclusively for providing and improving our services. We do not sell your information to anyone under any circumstances.

However, we may share your information with trusted third-party service providers or vendors to perform essential business functions, such as processing payments, data tracking, sending communications, or maintaining and improving our systems. These providers are contractually obligated to protect your information and use it solely for the purposes specified by PNW DooDoo Crew.

In compliance with legal obligations, we may disclose your personal information when required, such as responding to law enforcement requests, subpoenas, court orders, or other legal processes. We may also share your information if necessary to establish or defend our legal rights or comply with applicable laws and regulations.

If you ever feel your personal information has been shared or used without your consent, please contact us immediately, and we will address your concerns promptly.

At PNW DooDoo Crew, we are dedicated to handling your information responsibly and securely. Thank you for trusting us to provide you with exceptional service.

PNW DooDoo Crew provides the services outlined above subject to these Terms, which may be updated periodically without notice. Any amendments will be effective once posted on our website. We recommend reviewing the Terms regularly to stay informed about any changes to our practices. Your continued use of our services constitutes acceptance of any updates to the Terms. Additionally, certain provisions of these Terms may be replaced by specific notices or terms found elsewhere on our website.